The Chorus of Westerly seeks applicants to become Patron Services Manager, a newly created full-time position.

Reporting to the Executive Director, the Patron Services Manager will be responsible for administration, vision, and direction of all Chorus Patron Services and the Kent Hall Box Office. The Manager will manage the singing membership, supporting them administratively. The Manager will serve as both the organization’s volunteer coordinator and a primary event manager for Chorus concerts and other events. Finally, in addition to the Executive Director to whom the position reports, the Manager will support the Music Director, the Director of Advancement, and the Director of Music

Education clerically or with other tasks as assigned.

Principal Activities

1. Manage and direct operations of the Box and Events Office in Kent Hall ensuring that it is functioning properly at all times and properly staffed (using volunteers).

2. Develop and execute successful systems of ticket sales and customer service. Recruit and properly train all volunteers in such systems. Develop subscription plans and subscriber relationship strategies, coordinating with the Director of Advancement on the marketing and advertising of these plans. Become expert in the Standing Room Only Patron Services System and train others in said system.

3. Recruit, manage, and direct organization’s volunteer force – made up of community members, singers, parents, and alumni. Manage volunteer teams for concerts, events, and special projects.

4. Manage the singing membership. Duties include organizing auditions, member meetings, member registration, member lists, and member dues. The manager will also meet, interact, and support Chorus parents and Chorus children, and also attend regularly scheduled Chorus rehearsals and all concert week rehearsals. Additionally, the Manager will organize the Parent Team and Sunshine Committee, and handle all communication between the Chorus and its singers, parents, board and alumni.

5. Serve as a primary events manager for Chorus events. This includes managing logistics for Chorus events both in Kent Hall and at other venues. The Manager will also assist in the planning and execution of the Children’s Camp Program, performance tours, run-out concerts, and other off-site ventures.

6. Perform typical office clerical duties as needed and other related duties as assigned, and support projects of the Executive, Music, Education, and/or Advancement Directors as needed. Schedule and coordinate tasks for the Facility and Events manager and the Kent Hall Housekeeper.

Qualifications

Bachelor’s Degree required. Master’s Degree in arts administration, not-for-profit management, or a related arts, development, or humanities field preferred. 1 to 3 years of experience in one or more of the following areas: public relations, e-communications, volunteer management, special project management, concert management, or a related arts or development field. Excellent interpersonal and relationship skills with ability to work effectively at all levels of the organization. Excellent communication skills and comfort talking on telephone and dealing with patrons, singers, parents. Experience working in a box office or fast paced operations office preferred. Ideally be able to work Monday evenings between September and the end of June and be able to work Chorus of Westerly concert weekends.

About the position

The position is a full-time, salaried, exempt position. Some weekend work is required related to Chorus of Westerly activities and events. Salary commensurate with experience.

To apply

Send cover letter, resume/CV, two writing samples, and your salary requirements via EMAIL ONLY to Ryan Saunders

(ryan@chorusofwesterly.org). In your email subject line please put: Chorus of Westerly – Patron Services Manager

Application. Please email all materials as PDF files only. Do not mail, fax, or drop off application materials. The packet must be emailed. If you have questions about applying, you may email Mr. Saunders at the above address. No phone calls. Review of applications will begin immediately. Position will be open until filled and search may close at any time.