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Ascensus

Location: WarwickRI 02818 Document ID: AD021-47AM Posted on: 2019-01-1501/15/2019 Job Type: Regular

Job Schedule:Full-time
Minimum Education: High School2019-02-14
 

SSRP Call Center Representative

SSRP Call Center Representative

Ascensus is the largest independent retirement and college savings services provider in the United States, helping millions of Americans save for the future. We are looking for client-focused talent who have service as part of their DNA, rather than just part of a job. We take serving our clients seriously and need future associates who want to learn our business, embrace our core values, and work within a team environment. If you can see every interaction as an opportunity to achieve client satisfaction, we want to talk with you! Several newly added positions and multiple shifts are available. New graduates are encouraged to apply.

Purpose:

Responsible for providing high-quality service to all State Sponsored Retirement Program (SSRP) clients during interactions for anyone seeking information or executing requests on specific accounts, product or plan information, and policies and procedures. Areas of service to be provided are handling inbound calls and emails, outbound calls, back office processing, and various dynamic projects in line with the overall product development.

Responsibilities:

  • Field inbound and outbound calls and emails to provide product support, plan information, technical support and policy & procedure guidance within department service standards.
  • Research and resolve complex issues in a timely manner to completion.
  • Be a proactive and willing participant in projects aimed at business development.
  • Accurately record customer feedback.
  • Work with a team to maintain accurate customer records, including case creation of all customer interactions to communicate business trends in servicing clients.
  • Perform data entry to record client contributions.
  • Demonstrate focus on improving workflows, policies, and procedures.
  • Communicate effectively with additional Ascensus departments to accomplish organizational objectives.
  • Address opportunities to maintain and improve business relationships with clients.
  • Participate in ongoing professional development opportunities, including SSRP, IRA, and financial services industry knowledge in support of clients.
  • Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
  • Demonstrate our I-Client service philosophy and Core Values of People Matter, Quality First and Integrity Always® in every action on a day-to-day basis showing support of our organizational culture.

       Qualifications: 

  • High School Diploma or GED required.
  • Bachelor’s Degree or equivalent work experience preferred. (New or recent grads encouraged to apply)
  • At least 1 year of experience in financial service, client or customer service in a professional work environment preferred.

Required Skills and Abilities:

  • A dedication to quality customer service.
  • Urgency and commitment to deadlines and goals.
  • Strong problem resolution and communication skills.
  • Exceptional work ethic and team player attitude.
  • Effective organization skills and ability to multi-task.
  • Ability to work overtime as needed during peak volume seasons.

Additional Preferred Skills and Abilities:

  • Self-motivation to consistently improve job knowledge and increase service capabilities.
  • Bilingual (Spanish).



Ascensus is a place to have a career, not just a job. As the largest US independent retirement and college savings services provider, we put our focus on people.  Our culture is guided by sound principles, is committed to high standards, operates with transparency, and welcomes diversity. When you join our team, you get to go to work every day knowing that you help over 6 million Americans save for retirement and college.

Please apply at the link below 

http://adtrk.tw/tp/rj6_NyEe3.e-K

     
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