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RI Temps, Inc.

 Location: Warwick, RI 02888 Document ID: AB136-6952 Posted on: 2017-04-1104/11/2017 Job Type: Regular

Job Schedule:Full-time
HOUR Hourly Wage: $14.50 -- $14.50 Minimum Education: High School2017-05-11
 

Customer Service/Education Payment Advisor

JOB TITLE: Customer Service/Education Payment Advisor

JOB BRIEF (PURPOSE)

Answer inbound calls to counsel parents and students on options available to settle their school bill and offering our tuition payment solutions, as appropriate.

$14.50 per hour

ESSENTIAL JOB FUNCTIONS

  • Respond to questions and provide consultative sales/service to parents and students regarding the plan and payment options available to the customer, via phone, email or chat. (sales).
  • Help determine which product(s) best meet the needs of the caller given the circumstances presented (sales).
  • Suggest solutions and outline the processes involved for each (sales/service).
  • Enroll families/students in appropriate programs (sales).
  • Establish Monthly Payment Plan accounts (sales)|
  • Make corrections and/or adjustments to individual accounts for families/students already enrolled based on the problem or situation presented by the caller (service).
  • Provide other customer service functions such as account reconciliation, account maintenance and account transactions for enrolled families/students (service).

REQUIRED QUALIFICATIONS

  • Ability to multitask and work independently in a fast paced environment.
  • Abilty to close sales on products and services offered to meet sales targets.
  • Abilty to work collaboratively with clients and coworkers.|
  • Working knowledge of Windows programs and the abilty to work accurately with attention to detail.
  • Ability to communicate effectively over the telephone and in face to face settings.
  • Abilty to write clearly in files and documents for both internal and external use.
  • Receptiveness to coaching and performance feedback.
  • Abilty to demonstrate a positive customer service demeanor.|
  • Abilty to learn quickly and apply product knowledge to assist customers.
  • High school diploma or general education degree (GED), some college or college degree preferable.
  • One to two years of inbound call center experience including knowledge of call center telephony and technology.
  • Ability to apply  skills in diagnosing problems, identify solutions and develop contingency plans.
  • Ability to identify and escalate priority issues and manage and resolve customer complaints
  • Ability to use good judgment in order to analyze problems and resolve issues independently

COMPETENCIES/SKILLS 

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio and percent and to draw and interpret bar graphs

EQUIPMENT USED/PHYSICAL REQUIREMENTS

Equipment used: headset, phone, calculator and PC.  While performing the duties of this job, the employee is regularly required to use hands, fingers, handle, or feel objects, tools, or controls and talk or hear.  The noise level is usually moderate.

Please apply below 

     
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