DEPARTMENT: Business and Technical Services

 

REPORTS TO:  Manager of Infrastructure and Support

 

HOURS:  37.5

 

FLSA: Exempt

SALARY GRADE: 12

 

Overview:

 

The systems administrator has responsibility for the support and maintenance of NHPRI’s server environment. 

 

Qualifications:

 

- Bachelor’s degree in Information Systems or a related area and at least 3+ years of experience in Information Systems;

- Minimum of 1 year experience as a Systems Administrator required;

- Knowledge of Microsoft Windows Server 2003/2008 operating systems, Active Directory administration, Exchange email administration, SharePoint administration;

- Knowledge of commonly used concepts, practices, and procedures within Data Center Operations;

- Basic knowledge of Microsoft T-SQL query commands a plus;

- Experience with enterprise level backup utilities and Storage Area Networks a plus;

- Commitment to deadlines and willingness to meet the needs of 24x7 environment;

- Strong troubleshooting and problem solving skills;

- Strong verbal and written communications skills;

- Excellent Customer service skills;

- Team Player.

 

Duties and Responsibilities:

 

Responsibilities include, but are not limited to the following:        

 

- Installs new software releases, system upgrades, and installs patches and resolves software related problems.

 

- Installs and configures new hardware components and troubleshoots and resolves hardware related problems. 

 

- Responsible for monitoring Neighborhood’s externally hosted core claims processing environment (HealthRules). Submits batch processing jobs, generates and distributes exception reports to applicable business teams, interfaces with vendor’s technical support team to resolve issues.

 

- Maintains data files and monitors system configuration to ensure data integrity. 

 

- Operates and monitors computer equipment, performs routine tasks to maintain equipment such as system backups, administers security environments, troubleshoots network access issues, and implements security policies and procedures. 

 

- Performs information systems procedures and maintains documentation that covers functional areas including production control, job scheduling, and security administration. 

 

- Participate in Disaster Recovery planning, implementation and testing.

 

- Assist in the planning, designing, and implementation of new IT initiatives.

 

Neighborhood is an EOE M/F/D/V and an E-Verify Employer

To apply please visit:  www.nhpri.org