View Job
This job posting is no longer active on RIjobs.com and therefore cannot accept online applications.
RI Temps, Inc.
Location: WARWICK, RI 02888 Document ID: AC250-4KIX Posted on: 2018-06-2706/27/2018 Job Type: RegularJob Schedule:Full-time
HOUR Hourly Wage: $17 -- $17 Minimum Education: High School2018-07-27
Customer Service Specialist
Customer Service Specialist
Customer Service Specialist Responsibilities:
- Serves customers by providing product and service information; assisting with order placement, resolving product service problems and assisting with Trade Show and Sample requests.
Customer Service Specialist Duties:
- Answering product and service questions; suggesting information about other products and services.
- Open customer accounts by recording account information
- Maintain customer records by updating account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Assist Customers with Purchase order placement via the Phone & Email.
- Process Trade Show and Sample requests in Sales Force and ERP systems
- Ship Sample & Trade Show requests using Fed Ex / UPS shipping stations.
Customer Service Specialist Skills and Qualifications:
- Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, Basic Microsoft office, Salesforce experience & Microsoft Great Plains (ERP system) is a plus but not required