Do you have excellent phone etiquette and a positive attitude?  Do you have a love for patients and helping them to better their life?

Would you like to challenge yourself and meet company goals?  How about not just meeting them but exceeding them as well?

Great Opportunity in Warwick, RI for a Call Center Representative!

 

We are looking for someone who is confident, dedicated, honest, fun, and colorful to join our team!

Hours are 8 hours per day; Monday - Friday 9:00a-5:00p

You will be answer incoming calls that are generated from ads sent to potential patients and schedule appointments.

Reconnect with calls to patients who are 3+ years out. Generate email addresses.

If this sounds like something you would love to be part of, apply today

 

Responsibilities:

• Schedule both hearing test appointments and service appointments for our offices in BNE and BCV using online appointment schedule
• Receive calls from variety of advertising such as direct mail, newspaper and digital marketing.
• Responsible for learning and following your script as approved by the Call Center Manager.
• All calls will be monitored by a third party vendor and feedback and training will be provided by the Call Center Manager
• Responsible for reading through marketing materials sent by the Marketing Manager on a weekly basis so the team is aware of upcoming promotions.
• Enter correct marketing codes for each appointment as supplied by the Marketing Manager
• Enter detailed notes in each appointment to give the local office an overview of each appointment
• Handle all types of calls including: new appointments, Belcare services, removals, cancelations, transfers, disconnects, reschedules, directions, consults, wrong numbers and duplications of patient files.
• Follow up on TV and internet leads
• Daily, when time permits, work the 3+ lists
• Communicate with local offices regarding scheduling of in home visits, after hours appointments and patient calls
• Maintain log of missed calls to follow up on throughout the day and keep on file to call throughout the coming weeks if unable to reach caller
• Maintain daily stats of all calls and there results turned in at the end of your shift.
• Fill out and mail confirmation postcards/letters to all hearing test and service appointments
• Enter e-mails addresses for all new patients as well as update/verify e-mail addresses for current patients if needed. (50 per month is required.)
• Use MapQuest or similar mapping program to give caller directions to local office if provided directions are not sufficient
• Update database when requests come through to be taken off the mailing list and as undeliverable mail is returned to the Corporate office
• Will be trained on benefits and basic knowledge of Beltone products.
• Check all marketing material for accuracy and information  
• Must meet or exceed personal and team goals on a monthly basis