CREDIT AND COLLECTIONS SPECIALIST

Job Title: Credit and Collections Specialist Basic Function:

The position s primary function is to ensure customer accounts stay current, contact customers whose accounts are past due and/or over their credit limit, and build a good relationship with customer payment contacts.

Reporting Relationships:
Reports directly to the Office Manager and indirectly to the Controller, This position is peers with the other administrative staff and departments.

Authority:
This position has the authority to release orders based on company guidelines and assign a credit limit and terms to new customers based on credit references and/or third party credit reports (ie: Coface, Seafax). If any of these situations fall out of guidelines, the position will consult with supervisor.

Responsibility/Accountability:
The employee is responsible for ensuring customer accounts stay current, making customer collection calls, resolving cuts, credits and customer allowances.

Principle Duties:

• Ensure customer accounts stay current.
• Contact customers whose accounts are past due and/or over their credit limit.
• Build good relationship with customer payment contacts.
• Ensure sound decisions are made regarding the releasing and holding of customer orders based upon financial condition of the account.
• Update customer credit hold sheet daily and email to all sales personnel.
• Process credit applications and establish and review credit limits and terms for both new and existing accounts.
• Recommend change to credit limits and/or terms to supervisor.
• Manage cash applications and ensure all cash receipts are applied properly.
• Process deposits using onsite check deposit for all companies.
• Research and resolve all cuts and credits.

Must Display:

• Attitude, capabilities & capacity
• Analytical skill to process information logically to address credit issues.
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Ability to fully utilize an accounting software package, Excel and Outlook.
• Capability of maintaining organization while balancing many duties and tasks. Ability to work with a great deal of information confidentially and objectively. Eagerness to learn and have the ambition to help create positive changes when necessary.
• Ability to work effectively with a team as well as independently.

Standards & Measurement:
Aged receivables should meet company s standard, while maintaining good relationships with customers.

Please apply below