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Plan International USA
Location: Warwick, RI 02886 Document ID: AB092-77KB Posted on: 2017-03-1003/10/2017 Job Type: RegularJob Schedule:Full-time
Will not pay relocation expenses
Minimum Education: High School2017-04-09
Donor Support Repersentative
Job Summary
This position provides customer service in a timely and efficient manner to donors, sponsors, contributors, and adjoining teams at Plan International USA - contributing to sponsor and donor satisfaction. This includes printing responsibilities, communications processing, and ChildData/document management. |
Main Responsibilities of the Job
Printing Operations/Fulfillment
- printing operations include daily, weekly and monthly print of letters/kits/packets mailed to our donors/sponsors. (timely and accurate mailing to customers is critical)
- Thank you letters
- Billing Statements
- Arrears Letters
- Discontinuance Letters
- Retention Post Cards
- Sponsor Child Update Packets
- Birthday Reminders – outsourced to Image Printing
- Sponsorship Guide – outsourced to Data Papers
- Address Labels for SCU packet and Child Letters mailed to sponsors
- Face2Face welcome packets
- maintains inventory and handles paper stock and special forms as needed for specific jobs
- completes other printing requirements as needed
Outsourcing of Sponsorship Guide
- check Salesforce reports for absolute accuracy
- export kit files in excel documents from CRM
- proof all PDFs before being mailed by outsourcing company
Child Data Imports
- managing daily downloads in Salesforce from ChildData Imports of SCUs/SCUs
- review new SCIs, SCUs and updated SCIs received from the field for absolute accuracy and accept to CRM
- correct discrepancies and/or send NOI to field
- retrieve, crop photos, print and manage SCI, SCU and SCI updates for distribution of mailing
Coordinate volunteer services
- organizes work for volunteer activities
- assigns work to in-house volunteers, monitor quality, and provides feedback
- provides supplies and other support needed by the volunteers to do their work
- track volunteer hours and informs volunteer agency on a monthly basis
- collect CBC and applications from volunteers and upload to Sharefile HR
Communications
Assist with the management of correspondence to/from sponsors and sponsored children by reading and reviewing all communication content for absolute accuracy before accepting to CRM
Child Letters
- opens, prepares, and distributes international mail packets (child letters) from Countries
- separate final letters and current letters – match final letters to CMSC or document in clients account
- data entry of child communications by type into CRM
- label envelopes and match child communications with labeled envelopes
- archive in client accounts in CRM as needed
Sponsor Letters
- researches field and sponsor documents to determine appropriate destination
- data entry of sponsor communications by type into CRM
- pick up sponsor communications from Donor Relations, check for data entry in CRM
- file sponsor letters by Program Unit in preparation for international mail
Web Downloads – Backup Support
Assist in maintaining weekly downloads of web letters/postcards and e-mail from sponsors
Web Letters
- download and print by field office in preparation for international mail
- data entry of sponsor communications into CRM
- file sponsor letters by Program Unit in preparation for international mail
E-Letters
- maintain daily emails in the USNO Child Letters Folder
- forward sponsor emails to field office
- data entry of sponsor communications in CRM
- file sponsor letters by Program Unit in preparation for international mail
CMSC/CMGC Processing –Backup support
Assist with download of cancellations from Salesforce Imports
- Download and print CMSC/CMGC and check for any discrepancies
- Send NOI to field with discrepancies
- Match final child letters (FWL) with CMSC
Qualifications Needed to Be Successful in the Job
A demonstrated commitment to children and their welfare
Skills, Knowledge, Abilities
Education and Experience
Physical and Mental Demands
Work Environment
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Key Interactions
Within Plan International USA
Within the Global Plan World
Outside Plan
Plan is a child-centered community development organization working with communities in over 50 countries to end the cycle of poverty for children and their families. We invite our staff to embrace Plan’s mission, working in partnership with management, peers, donors, and other supporters in an effort to make lasting change for children and families around the world. We aspire to five core values that help us define our culture and to inform our business decisions: Accountability, Passion, Integrity, Respect, and Excellence - AsPIRE. Plan expects all staff to exhibit and embrace these values in every part of their work lives. We are committed to adhering to Plan’s Child Protection Standards and protecting the wellbeing of children in any situation that may arise. The protection of children is everyone’s responsibility. Plan offers opportunities for growth and development through internal and external training opportunities. We value the ideas and opinions of staff at any level and provide forums in which those can be shared with others. Plan is an equal opportunity employer and follows all laws associated with the EEOC. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Apply at: https://www.planusa.org/careers
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