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Position Purpose: The Vice President of Relationship Management will be responsible for managing an expanding set of critical state government, business-to-business and distribution focused client relationships.  The position will be based in Rhode Island.

Essential Duties and Responsibilities:

Develop and maintain relationships with State Treasurers, government staff, and key external partners (such as Invesco, Vanguard and American Century) in order to meet their 529 college savings business goals.                                                                                                                                       

• Accountable for overall sales and marketing strategy
• Accountable for operational support
• Responsible for growing plans to generate more revenue, mange expenses and increase profitability

Single point of contact for day-to-day client relationship management for several key state and investment management partners with ultimate accountability in regards to overall client satisfaction of the 529 relationship, plan direction and associated deliverables.                                                                                                                                        

• Coordinate and oversee partner project requests
• Coordinate and oversee marketing plans
• Initiate problem resolution initiatives when necessary

Ensure client satisfaction with Ascensus College Savings, several 529 plans and several key relationships through consistent informal and formal client contact.  Continually strive to meet contractual commitments, service levels, client retention, satisfaction and growth.                                                                                                                                           

• Participate in quarterly board meetings
• Oversee service level agreements
• Be a thought leader and champion for partners

Develop and manage to an annual plan and budget for each state and investment partner, including identification of client priorities and goals for each year.  Regularly re-evaluate goals in order to tighten direction, objectives and initiative based on budget, market environment and results year-to-date.                                                                                                                                                                    

• Oversee the overall plan budget
• Ensure revenue is met while offering progressive opportunities to lower expense

Work with state, external clients and internal ACS partners to define services, prioritize requests, and negotiate contract amendments and renewals, when applicable.                                                                                                                                       

• Oversee all provisions within partner contracts        

Manage and coordinate business requirements, implementation and launch of strategic initiatives, including product enhancements, new resources, and material product changes for both key partners and ACS, such as innovative tools, fund changes, website redesigns and conversions.                                                                                                                             

Work with external financial auditors to compile and consolidate annual audited financials to be reported and accounted for in the states’ CAFR on an annual basis.                                                                                                                                          

Collaboration with internal marketing, implementation, reporting, development, operations, and legal teams to deliver on client requests, in coordination with investment management partners.                                                                                                                                     

Compilation and reporting on plan metrics to all partners on a daily, weekly, monthly and quarterly basis.                                                                                                                              

Manage analysis, development and delivery of quarterly and annual management reports and investment reviews with clients adhering to state/plan investment policies and ACS investment oversight procedures.                               

Core Values

• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
• The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture.

 

Minimum Requirements:

• 10+ years’ experience in financial services industry
• 5+ years managing and developing strategic business relationships
• 10+ years of 529 or 401(k) client management experience
• FINRA Series 6 or 7 and 63 licenses
• Other experience a plus but not required:
  • Sales and business development experience
  • FINRA Series 24 license
• Excellent cooperative leadership skills
• Excellent interpersonal skills and a team orientation
• Excellent investment product and operations knowledge
• Excellent client services experience
• Extensive marketing and public relations experience
• Moderate travel required (up to 25 percent)

 

We are proud to be an EEO employer M/F/D/V.

 

*LI-TP1

Job Category:

Client Services